Using our experience in the security industry we provide SLA's to our client with achievable goals that are specific to their needs and the security industry. These are then measured by our inspectorate by conducting onsite visits and monitoring the client's security systems remotely in line with the agreed KPI's. This can be linked to a penalty based system for non-conformance. A contractual financial penalty is linked to the service of the contractor. Points are accumulated depending on the frequency and the severity of non-conformance by the contractor. Detail around the penalty is agreed to by both parties and based on the Contractors KPI's.
Astrosec acts as an independent party to monitor the KPI's and report on the points accumulated. The goal is to improve the service provided with Astrosec working on a monthly retainer and not chasing penalties at the cost of both the client and the contractor.